Shipping & returns

Shipping

Free standard shipping, Australia-wide, on every order. No minimum spend, no codes.

Orders are dispatched from Queensland as quickly as we can, and you’ll receive a tracking link by email the moment yours is on the move. Delivery windows vary with your location — metro addresses typically see their Cocoon sooner than regional ones. If tracking hasn’t updated in a few days, get in touch and we’ll chase it for you.

We currently ship within Australia only.

Returns — the 30-night warmth guarantee

Every Cocoon comes with our 30-night warmth guarantee: use it for up to 30 nights from delivery, and if it hasn’t earned its place in your evenings, contact us for a return and full refund of your purchase price. It’s a genuine change-of-mind window — you don’t need anything to be wrong with it.

Faulty items & your rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in our 30-night guarantee limits those rights — it sits on top of them.

How to start a return

Reply to your order confirmation email with your order number and a line about why you’re returning it (feedback helps us improve). We’ll send you the return steps within a business day or two.