Shipping policy

Shipping

Free standard shipping, Australia-wide, on every order. No minimum spend, no codes.

Orders are dispatched from Queensland as quickly as we can, and you will receive a tracking link by email the moment yours is on the move.

Delivery windows vary with your location. Metro addresses typically receive their order sooner than regional ones. If tracking hasn't updated in a few days, get in touch and we will chase it for you.

Where we ship

We currently ship within Australia only.

Tracking

Every order is sent with tracking. The link is emailed to you when the order is dispatched, so keep an eye on your inbox and your spam folder.

If something goes wrong in transit

If your order arrives damaged, or tracking suggests it has gone astray, reply to your order confirmation email with your order number and we will resolve it.

Returns

Every order comes with our 30-night warmth guarantee, and your rights under the Australian Consumer Law apply in addition to it. See our Return and refund policy for the detail.