Contact information
Get in touch
COCOON is an independent brand selling warmth and comfort products direct to customers in Australia, the United Kingdom and the United States.
hello@shopcocoon.com
We read every email and aim to reply within one business day.
Before you write
If your question is about an order you have already placed, reply directly to your order confirmation email, or include your order number. It is the fastest way for us to find you.
A few things you may not need to email about:
- Where is my order? Your tracking link is emailed the moment your order is dispatched. See our Shipping policy.
- I want to return something. Every order comes with a 30-night guarantee. See our Return and refund policy.
- How does it work? Heat settings, power and care are covered in the FAQ.