( Shipping & Returns )
Fast, free, and
fuss-free.
Everything you need to know about getting your Cocoon — and the easy way back if it's not the one.
Free shipping Australia-wide
Dispatched in 1–2 business days
30-night returns
Shipping
- Free standard shipping on every order, anywhere in Australia.
- Orders placed before 2pm AEST are dispatched the same or next business day.
- Estimated delivery 3–7 business days (metro is usually quicker).
- You'll get tracking by email the moment it ships.
- We currently ship within Australia only.
Returns
- 30-night warmth guarantee — change of mind is welcome.
- Items should be in original, resaleable condition with the cover.
- Email us to start a return and we'll send simple instructions.
- Refunds go back to your original payment within ~5 business days of arrival.
- Faulty or damaged? We cover it — replaced or refunded under Australian Consumer Law.
Questions about an order? Email hello@shopcocoon.com and we'll get straight back to you.
